The ticketing integration allows OpenNMS HORIZON to create trouble tickets in external systems. Tickets can be created and updated in response to new and/or resolved alarms.

To activate the ticketing integration, the following properties in ${OPENNMS_HOME}/etc/ must be set accordingly:

Property Default Description



The plugin implementation to use. Each ticketer integration should define which value to set. The NullTicketerPlugin does nothing when attempting to create/update/delete tickets.



Defines if the integration is enabled. If enabled various links to control the issue state is shown on the alarm details page.



A template to generate a link to the issue, e.g. <a href="${id}">${id}</a>