The ticketing integration allows OpenNMS HORIZON to create trouble tickets in external systems. Tickets can be created and updated in response to new and/or resolved alarms.

To activate the ticketing integration, the following properties in ${OPENNMS_HOME}/etc/opennms.properties must be set accordingly:

Property Default Description

opennms.ticketer.plugin

NullTicketerPlugin

The plugin implementation to use. Each ticketer integration should define which value to set. The NullTicketerPlugin does nothing when attempting to create/update/delete tickets.

opennms.alarmTroubleTicketEnabled

false

Defines if the integration is enabled. If enabled various links to control the issue state is shown on the alarm details page.

opennms.alarmTroubleTicketLinkTemplate

${id}

A template to generate a link to the issue, e.g. <a href="http://issues.opennms.org/browse/${id}">${id}</a>